Details - Client Services Liaison

TLC Healthcare is an Employer of Choice for the last 9 consecutive years and a Global Healthy Workplaces Award winner for large employers in 2023 and dedicated to being leaders in integrated healthcare.

We welcome a Geelong local who is an experienced Client Services Liaison (Resident Liaison) to join our team at our Homestead Estate Home.

Located in 30 minutes from Geelong in Wallington and close to the picturesque Bellarine Peninsula and offering captivating views of the surrounding countryside, TLC Healthcare Wallington boasts a recently renovated 190 bed residential aged care home for residents wanting an elevated standard of care

Homestead Estate is a unique place to live with an extensive range of on-site services:

• bowling green
• botanical garden
• community medical centre includes GPs, physiotherapy, dietetics and podiatry
• gym and hydrotherapy pool
• resident’s sports bar
• piano bar - featuring loved artists in free concert series Live at the Piano Bar
• café
• virtual reality cinema

As Client Services Liaison, you will drive occupancy utilising new and existing leads while providing a high level of customer service to prospective residents and their families by conducting meaningful tours and financial discussions.

You will have deep connections within Barwon Health to drive sales through referrers and leads, ultimately converting to placement or refer to other TLC Homes within Geelong or Melbourne.

Your motivation to build on your existing networks and maintain beneficial relationships with key stakeholders will ensure your continual success.

What we offer   

• Program of employee and wellbeing initiatives    
• Exclusive access to TLC Employee Shopping Portal   
• Employee Assistance Program   
• Ongoing leadership development and coaching  
• Discounted health insurance    
• Free gym membership     
• Novated leasing

What you’ll need

• Experience with AN-ACC funding model
• Understanding of the Aged Care Quality Standards
• Up-to-date COVID-19 vaccinations (3 doses)   
• NDIS Check (includes Police Clearance)   
• Eligibility to work in Australia    

If this sounds like the next step in your career, please apply now!    

All applications must be submitted through our website.    

For any questions regarding this role, please feel free to contact Talent Acquisition at talentacquisition@tlchealthcare.com.au    

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au  

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.       

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.       

TLC Healthcare encourage all people of different backgrounds to apply.      

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.